Exchanges & returns

14-day size exchange

You can exchange any item for a different size or colour within 14 days of delivery, as long as it is:

• unworn and unwashed,
• with its original tags attached, and
• in its original packaging.

Exchanges depend on stock. If the size you want is sold out, we offer store credit or a refund instead.

How to request an exchange

• Contact us with your order number, the item and the size or colour you would like.
• We arrange a pickup from your address. Your first exchange pickup on an order is free.
• Once we receive and check the item, we dispatch the replacement, usually within 2 working days.

Faulty or wrong items

If an item is faulty or not what you ordered, tell us within 48 hours of delivery with a photo. We collect it free of charge and send a replacement, or refund you if a replacement is not available.

Refunds

• Prepaid orders: refunded to the original payment method within 7–10 working days of our check.
• Cash-on-delivery orders: refunded by bank transfer, JazzCash or Easypaisa within 7–10 working days of our check.
• Delivery charges are refunded only when the item was faulty or wrong.

What we cannot accept

• Items that have been worn, washed or altered, or without tags.
• Requests made more than 14 days after delivery.
• Inner layers with the hygiene seal removed.

Questions? See our FAQs or contact us.